Director Customer and Business Transformation at City of Casey
Jen is a customer-focused business transformation leader with a passion for driving sustainable operational improvements that have real customer impact. With over 10 years of government experience Jen has led innovative thinking, contemporary process design, and continuous improvement to reshape the way local government places the customer at the heart of what we do and the way we do it.
Prior to her local government roles Jen gained international experience in offshoring contact centre operations and leading the customer and operational aspects of significant IT platform transition with Diners Club. Jen was also a Consultant in Change Leadership for Deloitte Consulting. In addition to holding a Bachelor of Science and Post Graduate Diploma in Applied Science (Organisational Psychology), Jen holds accreditations in Change Management, Project Management and Workplace Training.
- Nicole Stephensen, Ground Up Consulting
- Zac Bookman, OpenGov
- Neil Glentworth, Community Data
- Jen Bednar, City of Casey
- Bill Dekker, British Standards Institution
- Sean Audain, Wellington City Council
- Martin Stewart-Weeks, Public Purpose